Privacy Policy

Mission Critical, LLC

Effective Date: January 1, 2023

Last Updated: January 1, 2026

1. Introduction

Mission Critical, LLC (“Mission Critical,” “we,” “us,” or “our”) operates the website thinkmc.com and provides proposal management and strategic advisory services to civil infrastructure clients. This Privacy Policy explains how we collect, use, and protect personal information in the course of our business, including information collected through our website and through our communications with clients and project stakeholders.

2. Information We Collect

We collect information needed to deliver our services and communicate with clients and project teams, including:

Contact information such as name, company, job title, email address, mailing address, and phone number, including mobile numbers.
Project information provided by clients in the course of an engagement.
Information you provide when you contact us through our website, email, phone, or text.
Website usage data, such as pages visited and general analytics, collected automatically when you visit thinkmc.com.

3. How We Use Information

We use the information we collect to:

Deliver consulting and advisory services under our client agreements.
Communicate with clients, project team members, and stakeholders about active engagements, including scheduling, deadlines, milestones, and project coordination.
Respond to inquiries and requests.
Operate, maintain, and improve our website.
Meet legal, regulatory, and contractual obligations.

4. Text Messaging (SMS/MMS)

We use SMS and MMS messaging for two-way business communication with clients and their designated project team members with whom we have an established working relationship. Messages cover project coordination, including scheduling, deadline and milestone reminders, document follow-ups, and project questions. We do not send marketing, promotional, or advertising text messages.

Consent to receive text messages is obtained through our client service agreements and confirmed during project onboarding. Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP. For assistance, reply HELP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all information sharing; this information will not be shared with any third parties.

5. How We Share Information

We do not sell your personal information, and we do not share it with third parties or affiliates for marketing, advertising, or lead generation purposes.

We may share information only in the following limited circumstances:

With service providers who perform functions on our behalf, such as communication, file storage, and scheduling platforms, under agreements that require them to protect the information and use it only to provide services to us.
When required by law, regulation, or legal process, or to protect our rights or the rights of others.
In connection with a business transaction such as a merger or acquisition, subject to this Privacy Policy.

In all cases, text messaging opt-in data and consent are excluded and will not be shared with any third parties.

6. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as needed to provide our services, maintain business records, and meet legal and contractual obligations. We dispose of information when it is no longer required for these purposes.

8. Cookies and Website Analytics

We use information gathered through cookies and similar technologies to compile statistical information about use of our website, such as time spent on pages and the pages visited. This information helps us understand and improve site performance. You can manage cookies through your browser settings.

9. Your Choices and Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the information below. You may opt out of text messages at any time by replying STOP, and you may unsubscribe from emails using the method provided in those messages. Depending on your location, you may have additional rights under applicable privacy laws.

10. Children’s Privacy

Our website and services are directed to businesses and professionals.. We do not knowingly collect personal information from individuals under 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at: